Contact - SailMentor

We value your feedback, questions, and suggestions. Whether you need assistance, want to report an issue, or simply wish to share your thoughts about our sailing tools and content, we are here to help.

Email Us Directly

You can reach our team directly at: support@sailmentor.com

Response Time

We aim to respond to all inquiries within 24 hours. Please note that response times may vary during weekends and holidays. For urgent matters, please indicate the urgency in your subject line.

Before You Contact Us

To help us serve you better, please consider the following before reaching out:

General Questions: Check our existing articles and tool guides, as your question may already be answered.
Technical Issues: Include details about your browser, device, and what steps led to the problem.
Tool Feedback: Be as specific as possible about which tool or calculator you are referring to.
Business Inquiries: Include your company name and a brief description of the partnership opportunity.

What We Can Help With

Questions about our sailing tools and calculators
Suggestions for new tools or features
Bug reports or technical issues
General feedback and ideas
Content corrections or suggestions
Partnership and collaboration opportunities

Frequently Asked Questions

How accurate are your calculation tools?

Our tools use established seamanship conventions and proven formulas. Results are estimates based on the figures you enter; actual outcomes depend on your specific boat, sea state, weather, and individual circumstances. Always treat results as general guidance rather than a guarantee. Our content is general informational and educational content, NOT professional navigation, weather, or safety-of-life advice; results vary — always verify depths, tides, and conditions with official charts, tide tables, calibrated instruments, and prudent seamanship.

Are your tools really free to use?

Yes, all SailMentor tools are completely free with no registration required. We are committed to keeping them accessible to every sailor worldwide.

Can I suggest new tools or features?

Absolutely. We love hearing from our community of cruisers, racers, and weekend sailors. Email us at support@sailmentor.com with your idea and we will consider it for our development roadmap.